Update phone number display
Meredith Owens
Change how phone numbers are processed and displayed on the website (e.g., including extensions and menu options). This update would affect everywhere that phone numbers are used on the website.
Log In
Gene Antuna
The phone number appearing in the summary of accounts is neither of the phone numbers entered by the 2 members in the account. How do we edit that phone number. Look at account Maillette on my website.
Thanks.
Meredith Owens
Gene Antuna: I'm afraid administrators don't have access to update phone numbers on behalf of members. You can learn more about why this limitation is in place here: https://help.hoa-express.com/en/articles/2350306-admins-updating-member-and-account-information.
Therefore, the member will need to log into your website and visit their member and account settings to update this. Please have them reach out to our customer success team for further instruction on making this change. https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team.
I'd also like to point out another feature request we're considering, which would allow you to request making an information update for a member. If you would like to have this capability, please add your vote to the following post: https://feedback.hoa-express.com/feature-requests/p/allow-administrator-to-request-information-update-from-member.
W
Website Committee
Does this include Forms... which now displays numbers without break. We'd really like it if the format was (111) 111-1111
Meredith Owens
Website Committee: That is currently the formatting for the phone number field on the "Contact Form" and "Custom Form" page types!
W
Website Committee
Meredith Owens: Is there a way to have this format in classified fields, too?
Meredith Owens
Website Committee: Rather than having a separate phone number field, the "Classifieds" page has a “Contact information” box where users can enter whatever contact information works best for them.