Allow administrator to request information update from member
Britt Griswold
Since you are committed to User control and privacy, while Administrators are concerned about completeness and accuracy, would you consider implementing a method that would allow Administrators to add information update requests to users, where the Administrator sends the proposed update and this sends a link to the user to allow them to view and approve the change/update? The big issue with homeowners is that they lack motivation to update material on their own. This sort of extra push would make it as simple as possible to prod them to do it, by mostly doing it for them.
Log In
Meredith Owens
A
Alan Pensak
Agree with requests posted previously. Our Community is 55+ senior citizens, many of who do not have the tech skills to do these updates, nor do they get to it on a timely basis, and get it done correctly. I suggest allowing one Admin to have a super-level of Admin privileges, enabling him/her to make updates to all content within Members. At some level, everyone mist trust somebody to respect their privacy while keeping the content accurate.
Kevin Adler
Steve Crooks speaks the truth and this request is a Marvelous idea 💡!
Steve Crooks
Requests by admins to be able to change things like email addresses and phone numbers for members continue to be posted very frequently. Like so many others, I have members who either won't (because they just never get around to it) or can't (because they lack the technical skills) update their information. I get asked to do it for them ALL THE TIME, and my response explaining that they must do it and step-by-step instructions gets the job done very rarely. I think you aren't seeing how things we might consider very simple are effectively impossible for a wide class of people. I've created new accounts for several who just have no idea and can't follow any instructions. So many more are incapable of changing any bit of their information.
It feels like there was a decision made a long time ago that HOA Express wants to protect people's privacy, and to do that, THIS IS THE WAY, PERIOD. That ignores all the continual requests from admins who are being asked by their members to PLEASE HELP. Taking a stance and standing your ground is not a bad thing; doing it and never considering that it actually might be the _wrong_ stance helps no one. The lack of movement toward giving the admins the tools they NEED is the primary driver for me occasionally spending time looking for another provider. I don't want to move the website, but I have to be able to help my members.
Finally, I think it's worth pointing out who your customers really are. It's us, the admins, who put together the website and keep it running for OUR customers, the members. Often we are volunteers working during our limited free-time because we want to give back and help our neighbors. It's very frustrating when we can't do that because the company we hired _will not listen to what its customers want_.
Keep the privacy-first website as the default if you feel so strongly about it; but also please please please give the customers who want it and need it the ability to change member information. Make it clear to the members that this power exists (hint: they all already expect that's the case) or whatever you feel you need to do, but please please please give us what we want and need.
Meredith Owens
Steve Crooks: We appreciate you sharing this feedback and how having this capability would greatly benefit your ability to manage the website and your registered members. You're correct that privacy is a top priority for our company, and we don't have plans to cut corners on that. The feature request described in this post is how we plan to address these concerns while maintaining our privacy standards!
Providing this feature is still something we're looking into; however, we haven't set an estimated timeframe yet for a couple of reasons. First, our product team is currently reviewing how to best develop this feature. Secondly, this would require using the modernized website front ends that our team is in the process of developing.
In the meantime, since your vote has been added to this feature request, you'll be notified via email whenever we update this post's status!
Tonyia Downs
Yes, please allow admins to update any contact information when requested to do so.
C
Christine Zender
We recenently had a situation where a car left the roadway and crashed into a home in our community. The home owner wasn't home and he did not have a cell phone number listed in their information in HOA Express. The Police were trying to get ahold of them and we could not help because the homeowner did not have a cell phone number listed. If I had a way to ask a specific member to update his info, that would be extremely helpful.
Mike Klackle
I sure would like to see something done in this area. As a volunteer website administrator in a retirement community with 1,000 plus homes, it's very challenging to maintain updates of email addresses and phone numbers. Not being able to have the authority to do such is extremely cumbersome and time consuming. Maintaining accuracy of such information should be allowed by the administrator.
W
Wayne Kasel
Very helpful idea. Members think that creating the account is good enough so often don't pay attention to the accuracy of the information. Sometimes its something as simple as an incorrectly typped email address (see what I did there)?
Renee Somers
I also agree that admins should be allowed to update the members accounts. I have a particularly aging population and many of them are not as savvy with email as I would like. It doesn't have to be something the admin advertises, but when I have someone that has a challenge, I would really like to be able to help them. Thanks
J
John Fritsche
I agree with all these comments. The members are just not as motivated to maintain the accuracy of their information. I did this updating to a member database years before we switched to HOA Express.
However, let me play Devil's Advocate just a bit. Once members become aware that Admins can unilaterally update their account, they've just been enabled to never do anything on their own again and expect Admins to do it all... not exactly what I had in mind when I signed on.
I'm toying with the attitude that if they don't care enough to keep their info current, I'm not going to loose sleep over it. For those of you that raised kids, do you remember the "natural consequences" lesson?
Load More
→