Allow administrator to request information update from member
Britt Griswold
Since you are committed to User control and privacy, while Administrators are concerned about completeness and accuracy, would you consider implementing a method that would allow Administrators to add information update requests to users, where the Administrator sends the proposed update and this sends a link to the user to allow them to view and approve the change/update? The big issue with homeowners is that they lack motivation to update material on their own. This sort of extra push would make it as simple as possible to prod them to do it, by mostly doing it for them.
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Ginger Shields
We're an active 55+ community, and while I understand the privacy issues that HOA-Express has implemented, there are a lot of people who are mistyping their lot number, street address, or have changed their email and can't get the email resetting their password. Allowing the Admin to make a change (and sending an email to the registered owner with the update) would be very helpful. The struggle... it is real. But I love this platform and our community is embracing our new website.
Meredith Owens
Ginger Shields: Thank you for providing your feedback to our team. We're glad to hear that your community is enjoying the website and platform! Also, we understand how having this added capability as an administrator would help you with managing the website. I"ve made sure your vote was added, so you'll be notified when we update this post's status.
In the meantime, as an administrator, you can update the address information for all registered accounts on the website. Therefore, if you need to update an address or lot number for a household, you'll want to visit the "Account view" under the "Members" section in the Admin Portal. Here, click the "Action..." button next to their account and select "Manage addresses" from the drop-down menu.
Meredith Owens
Glenn Jorden
I'm a new user, so haven't needed this yet - but when I do (and I will)), I would like the feature to be available. While I do like all the widgets that make administering the website easy to do, the lack of this "admin" feature was a surprise (not in the good way). I understand that HOA Express is trying to make it easy for "anyone" to manage a website, but there are some capabilities that would just make life easier for an admin.
Outside of password access/modification - I think the admins should have the ability to modify a users profile information. This could be augmented by automated notification via email of the changes made (a user friendly git diff) and reason for the change. Please add my voice to the rest for the feature(s) being discussed on this post.
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John Fritsche
Thanks to all who support making this change. I was sorta shocked to see all the support for this over four years and it hasn't been done yet. Can the work docket be so crammed with other fixes that this one hasn't been done? Hopefully we'll hear some feedback/update from HOA Express. With all due respect.
Meredith Owens
John Fritsche: Thanks for letting us know you’re still interested in this feature request. While this isn’t a new request, I can assure you that the amount of time a post has been opened doesn’t correlate with whether our team is still considering implementing it! Several factors come into play when deciding which feature requests to develop and when. You can read more about how we approach this here: https://help.hoa-express.com/en/articles/2347346-how-feedback-change-requests-and-suggestions-are-handled.
Over the last several years, our product team’s primary goal has been finishing developing our next gen front ends, which is an enormous project for our team, as it’s a total rewrite of the existing front ends using new cutting-edge technology and design. We’ve prioritized this because improving the front ends considerably allows us to release new features faster.
Our product team has already made significant progress by releasing the Admin Portal, developing a page management experience in the Admin Portal, and updating our company website. The last major piece of this project is developing the new front ends for our community websites.
We don’t yet have an estimated timeframe for this feature request since the last piece of updating our front ends will be necessary to allow us to develop this capability. However, since your vote has been added to the post, you’ll be notified via email when we update its status!
Harold Rodgers
When an administrator updates, a notification should be sent to both old and new emails of the change.
Gina Arasin
I agree. . .members who want to change their emails don't take the time to change their email on the website.
Meredith Owens
Meredith Owens
Merged in a post:
Allow update of member emails by admin
Brian Burress
Please provide a way for an admin to change member email addresses. I periodically have to delete an account and re-add it because the person no longer has that email or the one originally provided is bad. How is making me delete an account and re-add it more secure than updating an existing account?
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Gary Marvin
Admins need this and our homeowners think it is ridiculous that we are prohibited “for security purposes”!
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Ken Chrismond
Agree. We should be allowed to change phone numbers and email addresses entered incorrectly and can't get members to correct.
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