Online payment restrictions
Meredith Owens
Give admins the ability to select to whom an online payment option should be available. It should function like page restrictions.
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Meredith Owens
Merged in a post:
Ability to make a payment option available to certain members
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Kirk Flippo
Provide the option to make certain payment options available only to certain members. This way, not all members are aware that the payment option exists.
ORIGINAL POST:
I would like to be able to add special payment options and not have the bell icon or an automatic email go out to ALL members...basically a stealth option for payments, so certain members can pay, and not make the entire community think they owe a new payment (like a late payment).
This would be in lieu of making a payment option available only for certain members. As had been asked for previously.
Meredith Owens
Kirk Flippo: I'm afraid we're not considering the option of creating payment options without notifying members on the website. However, we are exploring the possibility of adding restrictions to these options. This would allow you to control who can view the payment options and who receives notifications about them! Therefore, we've updated the post to reflect this.
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Todd Huddleston
First, just want to say how much easier HOA Express has made my life as a board member. Excellent software. Keep up the great work!
That said, this is our second year using the software and our first year using the online payments option. We're running about 50/50, online payments and checks. I looked through several of the suggestions and add my vote for payment enhancements, which will impact both admins and all members of the HOA. Being able to mark payments made outside of online payments (via check, etc.) so the sentinel is turned off is "nice" validation for homeowners to see their payment has been received. It also benefits admins so we don't have to track payments outside of the system.
Thanks for considering these enhancements.
Meredith Owens
Merged in a post:
Restrict online payment option to a group
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Mark Garner
Ability to make current payment option inactive and then do a new one that only applies to a group. We charge a late fee and this would allow us to set up an online payment option that only applies to a small group of residents once we make the initial one inactive.
Meredith Owens
Michael Mather and Admin Brookmere: The ability to track payments made outside of the website (e.g., checks) is a capability you'd find with community/resident management software. That is a separate feature that we're considering. Therefore, I've added your votes to that post! https://feedback.hoa-express.com/feature-requests/p/residentcommunity-management-software
Michael Mather
Great proposal! An item to also consider: Please allow administrators the ability to check the indicator representing payment is complete for those homeowners who do not pay online (check, cash, money order). Two reasons: (1) The homepage's payment reminder sentinel should be turned off if payment is made via any method; and (2) in Communication, in Selection Options, one may select either group: paid online/not paid online. Indeed payment has been remitted, albeit not via the online method.
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John Wilson
The payment with late fee appearing for all homeowners creates much confusion. Some have paid twice which then requires us to give them a refund. I would like that once paid by HOA Express the payment notification goes away for that home
Meredith Owens
John Wilson: I noticed that you've created two separate online payment options for collecting a late fee, as well as the original payment amount plus the late fee. Since these are new payment options that have not yet received any payments, they will be available to all members.
We recommend that you update the amount on the original payment option. Since you have set up your original "2025 HOA Annual Dues" option to accept only one payment per account, the updated amount will be available only to those who have not yet submitted a payment.
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John Wilson
Meredith Owens: OK I will try that for the 2026 annual dues. Thanks!
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Jim Gach
I agree. I think this was brought up in the past, but needs serious consideration.
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Nancy Lacroce
Great idea. I'd also like it so that we can set audience restrictions on every individual payment option we set up. We have some residents who pay only HOA dues and others that pay HOA dues plus mowing fee. With audience restrictions per payment option, we can then make sure our residents are seeing the correct payment option.
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Admin Brookmere
This would be a fantastic feature. In addition to this, the ability to log payments via check on the back end so that each homeowner is aware of the balance at any moment.
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