Resident/community management software
Meredith Owens
Our current objective is to create and improve upon the world's greatest community website builder. Over the years, we've had many communities request features that fall under the umbrella of resident or community management software. This is a separate industry from the one our company falls into, although we do see the similarities. There are a number of companies that provide this type of software, and they generally don't compete with website builders.
Some examples of features that fall under management software include:
- Task/project tracking, usually tied to form submissions (maintenance requests, work orders, ARC requests, etc.)
- Reservation system, usually for amenities
- Resident billing (assessing fines, tracking payments made outside the website, sending notices of payments due, due dates, late fees, etc.)
- Financial tools (accounting tools, vendor payments, etc.)
- Document storage (bulk uploading/downloading of files, data retention policies, etc.)
- Anonymous violation tracking
While management software is on our radar, it's not the industry we're currently in. Still, we'll use this post to gather thoughts, ideas, and comments from customers in case we decide to head that direction in the future.
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Meredith Owens
Merged in a post:
Track form submission responses
Susan Biel
It would be wonderful to have a manner in which to track who if anyone responds to a form submission when there are multiple contacts listed. Or is there? Since I just discovered the history of submissions, maybe a check box on them to note "ANSWERED"?
Meredith Owens
Merged in a post:
Prevent double-booking in the calendar
Kate Camber
When allowing members to reserve using a facility or amenity, provide the option to prevent double-booking on the calendar.
ORIGINAL POST:
Occasionally, our residents don't realize they are booking an event that conflicts with another. Can you prevent this? tx
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Lisa Weisman
I think double bookings should be allowed. Sometimes there is more than one event occurring at the same time. Also, whoever is the administrator and is adding events to calendar should be monitoring that anyway. DOn't think the platform needs to do this.
Michael Kammer
It would seem to me that unique locations would be key attributes to be defined by Admin personnel before any bookings are permitted, such that schedule overlaps do not occur (no different than booking a particular tennis court at a specific time frame when multiple Tennis Courts exist).
So Community Center, Room A and Community Center Room B would be individual options. Consideration should be given when folding walls are available, and Community Center Room A/B is used to support one event (like a Wedding).
Kate Camber
Michael Kammer—I Agee. Admin-level setting to define rooms, or “pods” (seem my reply to Chris below). Skedda allows this. I love Skedda, but for various reasons it is not suitable for my community.
This admin setting and disallowing dbl-booking would be helpful.
Of, course, while I’m expert about my community, I can’t know what suits all communities out there
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Chris Juzda
This would have to be some sort of optional setting. It's not unusual to have 2 or 3 activities in our community centre at the same time. If they are using the same calendar, can't they see an event is already booked?
Kate Camber
Chris Juzdayes they can see that the room is already booked. But, being human, they don’t always notice, esp when there are already several time slots booked that day. If the calendar prevents double-booking (some calendars do this), then this won’t happen
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Chris Juzda
Kate Camber that’s understandable but as I said this would be completely disastrous for us and many other communities who have multiple events and activities running at the same time.
Kate Camber
Chris Juzda yes I can see your point. Our community has one large room. We used to let people reserve areas of the room, I called pods. At that time I used Skedda to track reservations as it allowed me to define the “pods” as rooms and disallowed dbl booking of pods or entire room.
For various reasons I moved reservations to the simpler HOA calendar, which allowed my mostly senior members to make their own reservations.
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Clark Webb
To have the ability to interface HOA Express with condo's Quicken-Intuit financial system.
Meredith Owens
Kate Camber: Would you please clarify what type of events your members are booking on the calendar?
Kate Camber
Meredith Owens—they reserve out community center, which is available to all out members
Meredith Owens
Merged in a post:
Add documents to accounts
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Amy Seamans
It would be nice to be able to upload our resident information forms and other resident specific forms to members account
Meredith Owens
Merged in a post:
Assign unique payment amounts to each unit
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Tori Blackburn
For my hoa we have 72 units paying a unique amount, we would prefer to be able to assign a set amount with a recurring due date to each unit.
Meredith Owens
Merged in a post:
Resident billing
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Umesh Regmi
Ability to track dues payment for HOA, late fees, etc, on accounts.
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