Survey worked fine until they limited characters "to promote succintness". We specifically asked for this, was promised this, and we used it successfully. This year, in a followup, we could not refine last year survey results to narrow down a major spending decision. The 100 character limit is nearly useless. Nearly 50 customers yet HOA express still promotes "Succintness"? Really?
Without a google account, you can't do Google Forms.
Bring back a reasonable character limit. There's really no good explanation for the limitation that's been provided. It worked great before...now, its worthless.
Would be nice to have more characters.
We have created surveys but we cannot send them out because the questions are beyond the very limited size allowed for question length. People need to set up a situation and explain in and then ask questions. They can't do that in the limited string size you have allowed. Please increase it. Without this, the survey function is NOT functional....
Unfortunately we will be unable to use the survey feature unless the question field has unlimited characters. We subscribed to HOA Express above all other services we considered specifically because of the survey feature which we have now discovered we can't use because of that limitation. Now our only option is to pay for a separate service, and we do not have room in budget for that. Please, please reinstate it as soon as possible so we can have the benefit of this important tool!
@Staci Peters: Although our surveys feature is designed to allow communities to quickly build simple surveys, Google Forms is a great, completely free tool for building more complex surveys. And with one of our recent updates, you can now embed Google Forms directly onto your website: https://hoaexpress.canny.io/changelog/embed-google-forms.
It's unfortunate that length restriction was implemented in the 3.0 release for some unknown reason. The additional length allows for greater description of each of the questions.
Thanks for the comments! This feedback request is specifically for increasing the character limit on survey questions, but I've just created a new request to add an introduction field: https://feedback.hoa-express.com/feature-requests/p/survey-introduction-field.
If that's what you're interested in, considering moving your vote to that suggestion so that we know!
For sure! ... more characters allows for a bit of a preamble; explaining goal of survey ..which helps response rates.
I support this too. It would be great if there was a way you could add an introduction for the survey. Our residents sometimes require a reason why we are creating a survey.
I would support this. No need to re-invent something like SurveyMonkey here - but this survey is pretty limited with no ability to write an introduction to the survey and the 100 character field length limit. First survey I wrote forced me to not explain as much as I really needed to.
As an alternative, a "details" field for each question can be used to provide more details while also keeping the questions succinct.
@Wes Cossick: I would vote for both happening.
Thanks for all you do …. Your software is excellent.
You should consider marketing heavily in the state of Florida… as all medium and large complexes are obligated by statute to have a site for owners in the association containing the features you provide.
@Wes Cossick: Agree with John Stevenson about Florida. I mentioned this to Angela several months ago.