Increase survey question character limit
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Meredith Owens
Merged in a post:
Survey question character limit
K
Kathy Knowlton
allow questions longer than 100 characters on survey questions
Lorne Midford
Am I reading this correctly? This request was made 6 years ago and has not been completed yet? To change the simple text box to a medium text box doesn’t seem very difficult but I guess it is?
Meredith Owens
Lorne Midford: Yes, this feature request has been open for several years. However, I can assure you the amount of time a post has been opened doesn’t correlate with whether our team is still considering implementing it or not!
Several factors come into play when deciding which feature requests to develop and when. You can read more about how we approach this here: https://help.hoa-express.com/en/articles/2347346-how-feedback-change-requests-and-suggestions-are-handled.
Over the last several years, our product team's primary goal has been developing our next gen front ends. This is an enormous project for our team, as it’s a total rewrite of the existing front ends using new cutting-edge technology and design. We’ve prioritized this because improving the front ends considerably allows us to release new features faster.
Our product team has already made significant progress by releasing the Admin Portal, developing a page management experience in the Admin Portal, and updating our company website. The last major piece of this project that we're currently working on is developing the new front ends for our community websites. In the meantime, they’ve continued to release other new features and improvements! You can review those here: https://feedback.hoa-express.com/changelog.
While we don’t have a set timeframe for developing this particular feature request yet, since your vote has been added to the post, you’ll be notified via email when we update its status.
Lorne Midford
I would like to be able to ask the following question:
Current Rule: "Homeowners must keep their lawns mowed and well-maintained. Lawns should not exceed 6 inches in height."
Proposed Change: "Lawns must be mowed regularly and should not exceed 12 inches in height. We encourage landscaping improvements such as drought-resistant plants."
* Vote:
* I agree with the proposed change.
* I disagree with the proposed change.
* I have no opinion on this rule.
Meredith Owens
Lorne Midford: We can understand how having a larger question area would be beneficial for having members vote on proposed changes. However, our survey feature isn't meant for this purpose and has some intentional limitations to discourage it from being used for official voting.
That is a separate request we're considering here: https://feedback.hoa-express.com/feature-requests/p/online-voting. I've added your vote there, so you'll be notified when we update its status!
If you wanted to gather feedback from members on their interest in particular changes, you could list them and more information about each one in the survey's intro. Then, the question could reference which one they're responding to. An example is provided below:
Lorne Midford
Meredith Owens perfect thanks!
J
Jeff Bellinghausen
The 100 Character limit renders this function useless for an actual survey. Now I have to pay an additional fee to another provider to ask my residents questions/ PLEASE UPGRADE THIS FEATURE
Meredith Owens
Jeff Bellinghausen: Thank you for letting us know that you'd like to have the ability to add longer questions! If you provide our customer success team with what you'd like to add to add as a question, they can look at helping you make it work within the current character limit.
A
Aaron Smith
100 characters is an incredibly small limit, and seems like it should be super easy to expand. Its not like text takes up a ton of space on the website vs images or video
W
Wayne Kasel
Agreed. It can be very difficult to properly format and communicate a question with the current character limitiation.
Meredith Owens
Merged in a post:
Allow more characters in survey questions
J
Joyce Wolfe
Expand survey abilities to include more characters/descriptions in questions. 100 characters is not enough to adequately ask some questions.
Meredith Owens
Merged in a post:
Expand survey question character limit
Stacie Phillips
Regarding survey questions, can you please remove the limit of 100 characters? I need to be able to ask a question and include some context behind the question. Current, character limit is not helpful.
Kimberly Braham-Moody
There are few HOA/COA questions that can be asked in less than 100 characters.-oops I exceeded it already....
B
Barry Finlayson
Is extending the field beyond 100 characters still being considered and if so do you know when?
Meredith Owens
Barry Finlayson: While we don’t have an estimated timeframe yet for this feature request, our team is still looking into implementing this feature in the future.
Currently, our primary focus is finishing our next gen front ends, which, among many other benefits, will help us develop feature requests like this one more quickly!
I added your vote to this post, so once our team updates its status, you’ll be notified via email.
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