Implement an official online voting feature.
Something to be able to manage who is designated voter for the property and or who the proxy is and if the proxy is expired ect.
Perhaps a generated PIN # sent by mail that could then be entered into the HOA-Express online voting feature. This way, for each vote, there is a unique pin # and we can match the pin number with the address because unless someone stole their mail, it's very unlikely that anyone other then the household would get the letter. And that would ensure that only one vote could be cast from each house because once the pin # is used, it cannot be used again.
Also, it would be nice if certain folks could be chosen to participate in voting. For example, we might just want a vote of the board members or committee members. Or we may only want a vote of people with view lots or only those with structures on their lots (vs vacant lots). It appears to me, this is the most popular feature request so hopefully HOA-Express gets it implemented soon!
At least consider this... an online system to talley paper ballots. A way to create a vote and then mark each household account as for, against, or not voting. Even a tracking feature such as this would be a tremendous time saver, particularly for larger communities.
Yes, this would be a feature we would most appreciate! We have renewal of our covenants in 2020, this would save us ALOT of time.
Online voting would be great. Develop a 2-step verification process, sending txt msg to registered phone line to vote or change vote. Implement a start and end time for casting/modifying vote. Could be very useful and could save postage money and shorten the time it takes to verify and tally votes.
I can understand that online voting may be a scary prospect for people on a national or even state level. But on a HOA level, it really would make things a lot easier. People have to sign on securely to their account and just like polling, there would only be one vote allowed per account. It would be a great move towards the modern age!
No on-line activity is perfectly secure anywhere - law firm, voting or otherwise - but we have to start somewhere. JUST DO IT... (I.S.P.).
An issue we have as a 55+ community with mostly snowbirds is that some don't bring or have a computer here. Some don't even own a computer, tablet or smartphone. We would like to use online voting but would need to overcome that problem.
When voting, we need to ensure that we only get 1 vote per account (Household). Most bylaws are written in HOAs that 1 vote per household.
An Online voting feature would be great! It would save us a lot of time!
Online voting for on website to use for the Board of Directors or any designated group of people to include all the resdients as well. Have set up just like you can emial certain groups of people. Sometimes we need to poll the BOD before we even begin a project or issue. Usually we poll the board first then send out to residents for input.
Absolutely we could use the Online voting for our community. When will it become available?
We get this feature through our law firm, which I think is a much better, safer, and sensible platform for something with as many potential problems as online voting. No slight to HOA Express, but there are far too many issues in play for a web site host to address, no matter how wonderful.
We would really like this feature with each account having one vote. Designating a primary owner would be a possibility but for our specific situation, just not allowing more than one vote from an account would suffice. First vote from each account is the one registered.
Identifying Primary Voter. This is mentioned by other posters but aside from online voting, we need an indicator of the primary owner of each unit. With that indicator we will be doing duplicate mailings to units or will have to build a group that will include all units......not a good solution!
To do this right Admins should be able to update the Primary Voter indicator and Admins should probably be the only one that can modify account type.
The challenge with an online voting feature is truly verifying someone's identity online. Security and trustworthiness, especially with something as important as official voting, is of the utmost importance to our company. It's why we haven't shipped a vulnerable voting feature like many others have.
While we do require admins to review and approve accounts (by default), usually this is done by verifying the name matches the address. The fact of the matter is that names and addresses are public information, made available usually by the county you live in.
As such, anyone can say they're "John Doe" at "1234 Maple Street." And a John Doe might very well live at that address. But that doesn't mean that the person saying that on the internet *is* that person.
This fact could allow an unscrupulous individual to register multiple accounts with their neighbors' information, and then use those to manipulate an election.
With that said, we have some ideas in mind as to how we can offer a secure online voting feature. If this is a feature you want, give it a vote and/or share your thoughts!
@Wes Cossick: This is the future. Professionally I work with large associations around the United States, and they all are going to online voting for their Board elections. A couple of ideas to throw into your thinking:
1) Confirmed members. Allow a member account to be marked confirmed by Admin. Confirmation mechanism could be multiple items.
a) A valid payment received is the easiest one of course. Either a check that matches or a credit card / ETF that is the same name as the account holder.
b) Confirmation PIN that is sent by mail after a new account is created. Mail would have to be stolen from mailbox to forge this one.
c) Email addresses can be confirmed from other sources. We currently require verification of paid status before we add an email address to our community broadcast list.
2) Obvious things in the background can be done to check for ballot box stuffing (IP address logging but will need GDPR disclosure), cookies, etc
3) On the fraud front - of course it COULD happen, but one would think it would most often be detected when the legitimate community member tried to claim their household. It would create a duplicate record and admins should see dupes.
@Barry Elk: As a lawyer who represents HOAs and as the president of my own HOA that uses HOA Express, I would say that in order for an association to implement online voting for Board members or other formal matters, the Articles and/or bylaws may need to be amended which in many cases requires a supermajority vote of the members.
@Katherine Taylor: Good point!
@Katherine Taylor: Which would be easier to get with an online voting option....
@Darius Riley: Exactly! I definitely am a champion of tech.
@Wes Cossick: Here's a suggestion. Recent change to the website caused problems with the very issue of verification you highlighted above. For an online voting, there needs to be a way to identify a property as the primary property. For example -your survey option works this way already. Only one survey can be taken by a given login. So if we HOA admins can identify which property/person is the "PRIMARY" holder (Like we used to be able to do before you implemented multiple sub-accounts capability) then once a vote is cast, no other vote can be offered for that property. ALong those lines, there needs to be a voting deadline set feature for admin so that votes can be changed until the deadline (established by HOA admin) is past. As for confirmation, allow PINS or e-mail addresses be the identifying information. Accounts already in our system are identified that way. Let us ADMINs determine who can vote or not. A vote issued under an address is one vote. In the case of multiple owners/per address, admins can work that with designations of A, B etc.
@Wes Cossick: I don’t think we’d use online voting for any “business” votes but might do for opinion polling types voting. That said, because you never can know who has access to a computer inside someone’s house, I would suggest generating an email or postal mail (as may be required in some areas regarding certain types of upcoming changes) showing the ballot with that account’s votes marked along date/ timestamp - include their postal address so an administrator can mail them out. This would allow the owner of the property to receive information about their votes and in case the vote was made by someone else they may contact the office to change it.
@Barry Elk: Or even verification by text message would work!
@Sarah Sheehan: If you'd like to conduct some opinion polling, I would recommend using our surveys feature. This is a great feature to use to gather community feedback! You can read more about how to use this feature here: https://help.hoa-express.com/surveys.