Resident/community management software
Meredith Owens
Our current objective is to create and improve upon the world's greatest community website builder. Over the years, we've had many communities request features that fall under the umbrella of resident or community management software. This is a separate industry from the one our company falls into, although we do see the similarities. There are a number of companies that provide this type of software, and they generally don't compete with website builders.
Some examples of features that fall under management software include:
- Task/project tracking, usually tied to form submissions (maintenance requests, work orders, ARC requests, etc.)
- Reservation system, usually for amenities
- Resident billing (assessing fines, tracking payments made outside the website, sending notices of payments due, due dates, late fees, etc.)
- Financial tools (accounting tools, vendor payments, etc.)
- Document storage (bulk uploading/downloading of files, data retention policies, etc.)
- Anonymous violation tracking
While management software is on our radar, it's not the industry we're currently in. Still, we'll use this post to gather thoughts, ideas, and comments from customers in case we decide to head that direction in the future.
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Meredith Owens
Merged in a post:
To remove open work orders
Michael ( Mike) Lagueux
A way to close an open a work order.
To ensure work is accomplished and method to contact requestor of same on same page.
Meredith Owens
Merged in a post:
Covenants tracking
Dottie Frost
Will you guys ever integrate a covenants tracking platform?
G
Ginette Hall
We're such a small community and there are so few changes that it will remain easier for us to maintain the Covenants as a document. I will have to defer to others for feedback.
Michael Kammer
Once covenants are loaded, isn't the Secretary required to manage/ update any changes to the covenants, including authorization and filing for changes. I would suggest that such changes be shared, prior to creating a "platform". In our case, we are more into policies regarding Covenant/ Deed Restriction application/ interpretation rather than requiring a tracking process and initiating changes to teh covenants.
Provided for insight only!
Daniel (Dan) Cunningham
Covenant’s change so infrequently for smaller communities. I’m concerned due to frequent inactivity once the covenants are loaded there would be constant training for the Secretary or whoever is assigned the task unless it is simplified. In most states they need filed with the county courts system. Unless it submits the modification additions or deletions with these legal entities it may not be beneficial.
Wes Cossick
Merged in a post:
Basic Accounting Feature for the Treasurer (Dues, Reminders)
Hans-Volker Schyma
Our treasurer collects dues quarterly and follows up with a spreadsheet.
Request to:
- add basic accounting features for dues collection
- get the option to send reminders to all or only those who are late
And after this first step at a later point in time add the option to add expenditures.
Meredith Owens
Merged in a post:
Display what owners owe
A
Advanced Management Services Llc
It would be nice to have a section that owners could view their balance.
Meredith Owens
Merged in a post:
Calendar events - prevent double booking
Mary Haislip
We would like to allow residents to "self book" some of our rooms. The way it is now, someone could still book even though the slot is already booked. In order to avoid conflict, we'd like to see the system deny the ability to double book. I realize this would require new rules/approval levels, but would be a.great benefit to sit admins - everything would not have to be funneled through them.
Meredith Owens
Mary Haislip: We're considering developing a dedicated reservation feature, so I'll add your post to that open feature request! In the meantime, you can use the RSVP limit to avoid double-booking (see the example below).
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Mary Haislip
Meredith Owens, this didn't do it. I created an event with an RSVP limit of 1. Then I gave page access to a test "resident" account I use. Signed out and signed back in under the test name, and successfully created a duplicate calendar entry.
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Wes Cossick
Mary Haislip: If you are using RSVPs as a way to "book" a room via a calendar event, and you set an RSVP limit, members would need to "book" a room by RSVP'ing to an existing event. In this example, members wouldn't need access to create new events; rather, events would already be created and available to RSVP (i.e., "book").
Mary Haislip
Thanks Wes. I see what you’re saying. I originally asked for the system to prohibit double bookings, since we’d like to be able to open up certain facilities for residents to book themselves rather than going through a Web admin. Meredith sent me the RSVP idea as a potential workaround, but this would be pretty difficult for folks in our community to navigate.
Meredith Owens
Merged in a post:
Violation Tracking
Dottie Frost
Is there any chance you guys will build a tool into the platform to help with covenant violation tracking? It would certainly make life a little easier.
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