Text message credit rollover
complete
Wes Cossick
Currently, unused text messages credits expire at the end of each calendar month.
With the new pricing we announced, one of the benefits is that it'll enable us to develop functionality that allows some text message credits to rollover from month-to-month. This way, communities can accumulate more text message credits than they'd otherwise receive in a single month.
This feature request will be used to track our progress on this; give it an upvote if you're interested in following along!
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Wes Cossick
complete
Text message credits can now accumulate, instead of expiring at the end of each calendar month! Read all about the new improvements in our announcement blog post: https://blog.hoa-express.com/our-new-text-message-credits-system/.
Terry Ward
Good news. Thank you
Wes Cossick
in progress
Over the last few months, we’ve been laying the groundwork that will help us develop this feature. We’re now in the initial stages of building this functionality!
Christina Ricciardi
Really need text message credit rollover due to weather and road conditions. Need to send out texts to alert elderly members about road conditions in our community. Presently can only send out one text per month without the rollover.
Hank Bertodatto
We are a small 159 door community. Our residents are a much younger generation where 90% of our homes have children under the age of 15. This generation of residents do not look at their emails. Only texts. For us to be able to text our community 2-3 times a week, it will cost us almost double what we are paying now. We essentially would have to upgrade to a 5,000 account community to be able to accomplish this.
Am I wrong in saying that this is not a solution for smaller communities that are in need of more texting credits? According to your new pricing plan, if we went with the 200 size, we would get 400 credits. Right now we have 1,500 credits and that is only enough for 4 maybe 5 texts a month. At 400 we would only be able to send 1 text a month.
Meredith Owens
Hank Bertodatto: While designing the above feature, our product team has decided to also work on developing the ability to purchase additional text message credits. Once implemented, this will allow larger communities and those who'd like to send more text messages to use this feature more often!
We've created a new post for this request, where I've added your vote. You can view that at the following link: https://feedback.hoa-express.com/feature-requests/p/purchase-additional-text-message-credits.
Wes Cossick
planned