Summary/totals for blast email clicks/opens
Barry Elk
For anyone who has ever used an email marketing platform like MailChimp, MyEmma, or any other, the thing that is really missing from the communication campaign tool is reporting.
I know you can go into each email and see the entire list of emails including delivery status, open and click info - AT THE INDIVDIUAL ACCOUNT level, there is no way to look at the open and click rates for or individual blasts or trend over time.
Part of the job of those of us who routinely send messages to our neighbors is to see if the messages are getting through, being read and being acted on.
Level 1 - Give a summary count at the top of the email results when I open that blast: SENT / DELIVERED / OPENS (w/%) / UNIQUE OPENS (w/%) / Clicks (% of Opens) / Unique Clicks (% of Unique Opens)
Level 2 - Provide a dashboard of the same results as above but so that I can look at the last 10 or 20 blasts and see if I have a trend
Level 3 - Provide some sort of trendline tool
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Gina Arasin
In the meantime, on the Email Details page (after it is sent), it would be helpful if you could make the "opened" checkmarks column selectable. I could create my own stats if I could select and copy all of the data and paste it into a spreadsheet. . .the checkmarks are not selectable.
Gina Arasin
We also need these statistics to report to our HOA board. For a particular email blast, we want to know how many "homes/accounts" have opened the email, not just individual people/members.
Exporting the stats would also be helpful, particularly in our need to know how many homes opened the email.
Meredith Owens
Gina Arasin: Since blast emails are sent on a profile, not an account level, the communication details will list each individual who was a recipient of the email.
As for the request to export those communciation details, this would be a separate feature from the above post. For our team to consider this further, would you please create a new post for this on our "Feature requests" board at the following link? https://feedback.hoa-express.com/feature-requests
Gina Arasin
Meredith Owens: The reason I included the export request here is because products like Mailchimp not only provide a statistics report, but also allow you to export the report results, which includes the list of all users. I will post in a separate feature request, too.
Meredith Owens
Merged in a post:
Summary of communication details
Vladimir Valenta
I suspect this would be easy to implement - in the Email details screen, count Total Emails send, Emails Opened, and Errors, and display the counts on top of the screen.
Renee Somers
I think this would be very helpful.
R
Roy Ulrich
I would hope that all reports include an option to download data for analysis.
D’Ann Bartley
At the very least, give the total number of emails sent. This simply cannot be difficult to do.
Meredith Owens
Merged in a post:
Report on Communications
Jody Leeds
Is it possible to create a report, or an count at the top of on each Communication, of the number of Opens and Clicks.
Barry Elk
Level 1 above could also just be an email for each blast that goes to an admin. A broadcast summary report 24 or 48 hours after send - instead of trying to modify the display console.