Resident/community management software
Meredith Owens
Our current objective is to create and improve upon the world's greatest community website builder. Over the years, we've had many communities request features that fall under the umbrella of resident or community management software. This is a separate industry from the one our company falls into, although we do see the similarities. There are a number of companies that provide this type of software, and they generally don't compete with website builders.
Some examples of features that fall under management software include:
- Task/project tracking, usually tied to form submissions (maintenance requests, work orders, ARC requests, etc.)
- Reservation system, usually for amenities
- Resident billing (assessing fines, tracking payments made outside the website, sending notices of payments due, due dates, late fees, etc.)
- Financial tools (accounting tools, vendor payments, etc.)
- Document storage (bulk uploading/downloading of files, data retention policies, etc.)
- Anonymous violation tracking
While management software is on our radar, it's not the industry we're currently in. Still, we'll use this post to gather thoughts, ideas, and comments from customers in case we decide to head that direction in the future.
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Meredith Owens
Merged in a post:
Assign unique payment amounts to each unit
T
Tori Blackburn
For my hoa we have 72 units paying a unique amount, we would prefer to be able to assign a set amount with a recurring due date to each unit.
Meredith Owens
Merged in a post:
Resident billing
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Umesh Regmi
Ability to track dues payment for HOA, late fees, etc, on accounts.
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Umesh Regmi
Home Owners Association must include member's detail and HOA fees detail for all years--- paid, late, additional fees, adjustments, and if late whouldstand out on red. This is my suggestion as a requirement. Please update as this becomes available
Meredith Owens
Merged in a post:
Maintenance request status
Michael ( Mike) Lagueux
Have a feature to mark a maintenance request as completed or remove it from the list.
Meredith Owens
Merged in a post:
Track maintenance activities
Michael ( Mike) Lagueux
Would like to have an activity log that could be used to track condo maintenance items with the ability to state if completed by date
Meredith Owens
Merged in a post:
Payment status outside of website
Mike Navarra
The ability to mark an account/homeowner as paid (when they pay outside of the web portal)
Donna Furnari
I just want the ability to send emails for billing through QuickBooks. If HOA-Express would look at allowing users to have Google Workspace, my issue would be resolved.
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Kirk Flippo
While we use external bookkeeping and vendor payments, and we understand this is not management software, it still would be great if HOA Express would just add a little extra functionality to the payment system, namely: 1) Have the ability to charge credit card fees and bank fees separately for any payment created; 2) Have the ability to note on HOA Express if an external payment was made (to turn off the notification bell for members) for a given payment; and 3) The ability to make a payment option that only certain members can see (so we can collect fines, fees or a different payment plan from members).
Wes Cossick
Kirk Flippo: Regarding suggestion 3, we have an open post for this feature request, which I've added your vote to: https://feedback.hoa-express.com/feature-requests/p/online-payment-restrictions.
Meredith Owens
Merged in a post:
Maintenance status spreadsheet
Stacey Welchley
We need a way to display a running maintenance status spreadsheet.
With fields for:
Date Submitted, Location, Description, Priority Level, Status, Notes
This would give better visibility to all owners as to what the property board/management team is tracking and most current status of each item.
Mike Segroves
Meredith, For the past 6 years I've lived in a community that used a competing product that is both a website builder and community management package. While they offer a lot of features, the product is overkill for many communities. In July I moved to a new community and I've been reacquainting myself HOA-Express. I'm impressed with the changes you've made over the last several years and I'm looking forward to the new platform you have coming. I would strongly urge you to stick with what you know. You're doing a great job.
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