Include memo line for online payments
Meredith Owens
Add a memo line for members to fill out when making an online payment. This way, they can provide administrators with any necessary additional information.
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Meredith Owens
Merged in a post:
Include memo with online payment
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Steve Papageorgiou
Include a text box where members can add a memo with their payment (e.g., lot ID).
ORIGINAL POST:
I would like to see a feature where the member making a payment is required to add their local address and/or their Lot Id.
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Steve Papageorgiou
Yes, that would help. Adding property address or the lot I'd would help without going to another screen to look up the member.
Meredith Owens
Steve Papageorgiou: Thank you for clarifying that! We've updated the post's description to align with this.
Meredith Owens
Steve Papageorgiou: To clarify, payments are associated with the account the individual is logged into, which includes any addresses on that account. Would you like to provide a way for members to include additional information, such as a memo line, when making a payment?
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Kevin LeBlanc
As a new subscriber to this platform, I would like to advocate for a memo line for our users when making payment. This would help us when updating our payment records. This would be such a valuable tool for your subscribers.
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Chris Leyva
Memo field would be useful for things like for Invoice #, Lot & BLK #, etc. This is especially critical for owners and builders who own multiple lots to keep accounting records associated correctly.
Meredith Owens
Merged in a post:
Online payments need to have a memo line
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Kristi Adkins
Many of our homeowners own more than one property within the same HOA, so a memo line would be helpful in identifying where to apply the payment. Also not all homeowner names match what we have on file (ie if they get married, divorced, have multiple owners, etc) so a memo spot for them to put their address is needed.
TP Webmaster
PLEASE add a Memo Field for online payments so members can add pertinent information such as invoice numbers, notes, etc. that help identify what the payment is for! It sounds like a lot of users are wanting/needing this feature and it’s been ignored for over 5 years…what gives?
Meredith Owens
TP Webmaster: Thank you for sharing how this feature request would benefit your community! While this isn’t a new request, I can assure you that the amount of time a post has been opened doesn’t correlate with whether our team is still considering implementing it. Several factors come into play when deciding which feature requests to develop and when. You can read more about how we approach this here: https://help.hoa-express.com/en/articles/2347346-how-feedback-change-requests-and-suggestions-are-handled.
Over the last several years, our product team’s primary goal has been finishing developing our next gen front ends, which is an enormous project for our team, as it’s a total rewrite of the existing front ends using new cutting-edge technology and design. We’ve prioritized this because improving the front ends considerably allows us to release new features faster.
Our product team has already made significant progress by releasing the Admin Portal, developing a page management experience in the Admin Portal, and updating our company website. The last major piece of this project is developing the new front ends for our community websites.
We don’t yet have an estimated timeframe for this feature request since the last piece of updating our front ends will be necessary to allow us to develop this capability. However, since your vote has been added to the post, you’ll be notified via email when we update its status!
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Ken Chrismond
Please add a Memo field in Online Payments for Invoice #, Lot & BLK #, etc. This is especially critical for owners and builders who own multiple lots to keep accounting records associated correctly.
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Paul Hart
Ken Chrismond, I definitely would like to see this change and especially like to see it show up in the output of the export data. Possibly a numerical field or two.
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Chris Leyva
Ken Chrismond Ditto - this is exactly what we need it for.
Meredith Owens
Merged in a post:
Include memo line for online payments
Mark Shrader
Would like to see a memo line to list Ticket Event guests.
Meredith Owens
Merged in a post:
Record additional payment detail
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Valorie Winkelman
Please create a field to enter an invoice number when someone is paying online. Only receiving the date and name does not always identify the payee.
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