Custom email sent to users after form submission
Meredith Owens
Provide the ability to create a custom email auto-response to be sent to users after a form is submitted on the website.
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Steve Sehnert
How do you add the "Success - Form Submitted" reply described below?
Meredith Owens
Steve Sehnert: By default, the below message appears after a form is submitted!
Wes Cossick
Merged in a post:
Auto response when a form is submitted to the board through the website
Michelle Mobley
I would like to be able to set an auto response to go out when a reservation request form is submitted through our HOA Express neighborhood website. Currently, the submission goes to our board email address, which then forwards to our personal email addresses. If I set up the auto response for our HOA Express email address, it will only be triggered to respond to emails sent directly to our email address. It would be nice if we could set an auto response to go out to the resident when forms are submitted through the website.
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Larry West
This is vital to the operations of so many HOAs that it almost makes forms not usable for many needs. An auto-response letting owners know their message was received, next steps is vital.
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Wayne Kasel
It has been years since this was originally suggested. Still a very needed feature. Now that the front end upgrade is done maybe we can see some functionality enhancements!!!!
Meredith Owens
Wayne Kasel: We have made significant progress in modernizing the front ends across our platform, but are not finished yet. Currently, we're focusing on the final component of this project: updating the community website front ends. We need to complete modernizing the community websites before we can develop this type of feature.
While we don't have an estimated completion date, since your vote has been added to this post, you'll receive an email notification when we update its status!
Cheryl Stubbings
Absolutely need this. We'd like to let the submitters know how long until they can expect a reply along with next steps. This would help to alleviate multiple form submissions for the same issue because they have not received an immediate response and should also prevent further communications via other methods (emails, text, phone calls, impromptu meetings in the hallway, etc.) on the same issue. Please, please consider expediting this feature request.
Mike Meister
Any movement on this? We really need this feature
Meredith Owens
Mike Meister: I'm afraid we don't have an estimated timeframe set for this yet. However, we'll keep this feedback in mind when considering when to develop this feature.
In the meantime, your vote has been added to this post, so you'll be notified via email whenever we update its status!
Sridhar Ramamurthy
This is a frequent ask for our HOA also. Homeowners want to have a copy of their request for tracking it and having a confirmation that it has been sent to the recipients.
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Katherine Taylor
We have this request from our residents also. A separate email sent from the person receiving the form data is not adequate, as they may not even see the submission until long after the submission was sent by the resident. The Pop-up is rather useless unless the sender screen shots the screen. The sender also should receive a copy of what they submitted for their own purposes. I am our Board President, and also a lawyer who represents many HoAs, and it can be very important for a resident to know the date a submission was made and whether it was received.
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Wayne Kasel
This is probably the #1 feature request we have in our HOA. Form data can be important and for traceability purposes it would be preferred if members received a copy for their own records.
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Dennis Dissick
Give the ability to let the submitter know their input has been received without having the administrator write emails just to say that.
Meredith Owens
Dennis Dissick: Our interface currently provides a pop-up message that appears after a form is submitted. Below is a screenshot of the message that appears to the submitter.
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