webmail.hoa.email conversation is broken
closed
Denny Dido
Using the webmail portal in Microsoft Edge and on October 5th an email was received and replied to. The conversation is present with multiples. As of October 18t, the replies are no longer associated. I can see my reply in the "sent" folder but they are not associated with the original message.
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Meredith Owens
closed
We haven't received the additional information needed to investigate this. Therefore, we're closing this post.
If you are still experiencing an issue, please contact our customer success team for further assistance. Their contact information is provided here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team!
Meredith Owens
Denny Dido: To help us look into this, please email the following information to our customer success team:
- The email account you're experiencing this issue on.
- Screenshots of exactly what you're seeing in the webmail portal.
- Please also try viewing this email account using a different browser (e.g., Google Chrome, Mozilla Firefox) and let us know if you notice the same behavior.
Our customer success team's contact information is provided here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team.