Unable to send messages from email accounts
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Judy Monhollen
I am not able to send emails from the email addresses we set up, both through webmail or my Outlook.
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Meredith Owens
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Issue was resolved.
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Suzan Downing
I am having issues receiving emails from a vendor I never had issues with before.
Meredith Owens
Suzan Downing: Please send the following information to our customer success team so we can look into this further:
- What is the vendor's email address?
- What email address are they trying to send the message to?
- Have they received any bounce back messages? If so, please ask them to send a screenshot of this or forward the message to our team.
Our customer success team's contact information is provided here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team.
Meredith Owens
To help us look into this, would you please describe further the exact issue you're experiencing? Have you received any error messages?
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Judy Monhollen
Meredith Owens: it just says "Error on message delivery" in the webmail, and in Outlook, I get the error message "4.7.1 Service unavailable - try again later"
Meredith Owens
Judy Monhollen: I'm afraid we've been unable to recreate this issue on our end. Therefore, I've reached out via email to gather more information about your specific issue.