Saving useful contact info produces error message
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B
Bwe Siteowner
Throwing error on length of field and then never saves.
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Wes Cossick
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Hi Bwe Siteowner, it looks like you had a title that exceeded 75 characters before we migrated to HOA Express version 3.0 a little over a year ago. With version 3.0, we began limiting the length of these these titles to promote brevity, and it seems that this title did not get properly shortened down to 75 characters.
The problematic title is "Impressions Dry Clean to go - Organic. No harsh chemicals. Picks up and delivers at BWE" which is 88 characters long. You won't be able to save the form until that title is shortened to 75 characters or less.
We're sorry about the confusion and hope this offers clarity about what's going on! By the way, our upcoming next gen front ends will improve error messages and hopefully make these situations more clear.
B
Bwe Siteowner
Tried adding people three times. It seems whenever this length error fires it does not recover and won't save correctly even if i shorten the title to an acceptable level. It just says "Saving" until i finally have to exit out of the screen.
Meredith Owens
Bwe Siteowner: Thank you for alerting us to this. I'm afraid we haven't been able to recreate this issue on our end yet.
To help us investigate this further, would you please let me know which operating system and browser you're using when you notice this issue?