Reply to forwarded message is being sent from wrong email address
David Hougland
We are seeing an issue with the use of our board@villasofrocksprings.com email account. This email account is set up to foward incoming emails to 7 board members. The issue we have is that if an individual board member replies to this forwarded email, it is being sent FROM the “board@” email address rather than that board member’s individual address.
ORIGINAL POST:
Attached is a file that explains our issue. If you have any questions, please contact me.
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Meredith Owens
David Hougland: To help us look into what's occurring, please send a screenshot to our customer success team showing that the recipient of the forwarded message isn't logged into the board's email account when responding to that message. Our email address is provided here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team