Payment Issues
complete
Matt Smith
We have had several residents receive error messages that will not allow them to make their online payment to us. Can you help with this? Our website is: https://broadridgehoa.communitysite.com/
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Meredith Owens
updated the status to
complete
Our engineering team has released a fix for this behavior.
Please try this again and let our team know how this works for you!
Meredith Owens
Matt Smith: To help our team investigate this further, would you please provide the following additional information?
- Are all of your members receiving the same error message?
- Is this only occurring with a specific available payment option?
- Would you be able to share a screenshot of the error message received with our team?
Matt Smith
Meredith Owens Everyone has gotten it that has tried the past four or five days whether trying to do credit/debit or bank account link.
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Meredith Owens
Matt Smith: This is helpful, thank you for sharing this! Does that only occur when using your mobile device or also on a computer?
Matt Smith
Meredith Owens computer also