Oh Snap error
closed
Mike Segroves
ThiS error is becoming increasingly common. I had two of them the 1st time I tried creating this bug report, before something abruptly closed my window.
All of my users are over 70 years old and very confused when they get this message. I personally see it several times a day. There’s no pattern to what I’m doing when it occurs or when. It seems to be happening everywhere and when.
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Meredith Owens
marked this post as
closed
See comments below.
Meredith Owens
Mike Segroves: To help our team investigate this behavior further, please share the following information:
- Screenshots of the error that appears on screen and the page that occurred on. We'll need this context to gain a better idea of what could be triggering that.
- A description of what you were attempting to do before that error appeared (e.g., adding a page, updating text, etc.).
Mike Segroves
Meredith Owens
Mike Segroves
It's been a couple of days since I've been doing any serious editing, but this popped up yesterday during the middle of a training session with about 10 residents watching. Another appeared as I was loading this page a few minutes ago but was gone before I could capture. The error reporting communications with the backend seems to be more common, if my memory can be trusted.
Meredith Owens
Mike Segroves: Thank you for sharing these additional details! To clarify, did this appear after clicking on the "Pages" section in the Admin Portal while the page was loading or after performing an action on that page?
Mike Segroves
It appeared a split second after the Loading message presented.
Meredith Owens
Mike Segroves: Thank you for clarifying that! Our engineers have found that the error you encountered after taking that action indicates a communication issue between your device and our backend. This problem is likely due to a factor on your end, such as an unstable or poor internet connection, or software running on your computer. Therefore, I'm afraid there's nothing more we can do to resolve this on our end, as it falls outside the scope of our support.