Billing / mailing address changes unexpectedly
closed
Denny Dido
We are after our residents to update (change) their address when they purchase another unit and move. When an administrator uses the edit (this was through the New Portal Member Accounts) to change an address a new address is added as a billing address . I then have to change the old address so that I can change the new address so I can delete the old address.. If a member changes their own account address from the home page> account settings, everything works as it should but you should default the check boxes on for the preferred mailing & billing if they only have one address.
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Meredith Owens
closed
We haven't received the additional information requested to help us look into this and have been unable to recreate this behavior on our end. Therefore, we're closing this post.
If you notice this behavior again, please send the requested information to our customer success team, so they can help you look into this further from there.
Wes Cossick
Denny Dido, we haven't been able to replicate this. Would you be able to provide a screen recording of the issue or a step-by-step list of actions you're taking to reproduce the problem?
M
Margie Goddard
I have not run into this problem, but it does seem intuitive-your suggestion saves many steps!
Denny Dido
Now 99.9% of our addresses show "no default billing". Is there a way to mark all "in community" addresses for default billing and mail if there is not another address for the account?