News text deleted when unsupported file type uploaded
complete
Larry Lipman
Wrote a need article. Sought to attach a movie file. Apparently, the .mov format is not supported. Ok - no biggie. BUT... instead of retaining the text and merely declining to attach the photo, it deleted the text. NOT COOL. :( Please address.
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Wes Cossick
complete
This issue has been resolved (for all forms that use our simplified Markdown editor).
Wes Cossick
in progress
Wes Cossick
under review
Meredith Owens
Larry Lipman: To help us test this, would you be able to email the .mov file you uploaded to our customer success team? The email address can be found here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team.
Larry Lipman
Meredith Owens: I am so sorry but I converted to .mp4 and deleted the .mov.
Meredith Owens
Larry Lipman: That's okay, Larry! If you're able to generate another .mov file that you notice this happens with, please let us know.
If you're uploading a .mp4 file, you shouldn't have any issues with our system accepting that file type.
Larry Lipman
Meredith Owens: will do. Ty!