Unable to upload documents
closed
L
Lori Law
I'm a current admin for deerrunhollow.com and I've been unable to upload any documents for about a month now. The button is there. I click and nothing happens. I'm a Mac user.
Log In
Meredith Owens
closed
This was resolved via email. Updating the browser to the latest version appears to have fixed the issue.
Meredith Owens
Lori Law: To help our team look into this further, please send an email to our customer success team with the following information:
- Does this behavior occur on a specific "Documents" page or all of them? If it's a specific one, please provide us with that page's name.
- What browser are you using?
- Which macOS version is your device currently running?
Once we have this information, we can attempt to recreate this behavior from our end! Our email address is provided here: https://help.hoa-express.com/en/articles/2390052-contact-our-customer-success-team.
L
Lori Law
Meredith Owens: Hi Meredith, I just sent the email with answers to the questions above to the email address in your link. It happens on all pages. I'm using Google Chrome and MacOS Big Sur 11.2.2. Thanks!